Questions to Ask Suppliers

Pricing

  • What is the price per kilowatt-hour?
  • What does that price include?
  • What is the total price for, say, 500 kWh of electricity usage?
  • Is it a fixed rate or variable rate? If it is a fixed rate, for how long does the rate stay fixed?
  • Are there other charges that could change during the term of the agreement?
  • Is there more than one rate plan to choose from?

Terms

  • What is the length of the agreement?
  • Is there a penalty for cancelling an agreement before the term is up? What happens if I move outside the service territory during the contract term?
  • Are there any other terms in the agreement?

Enrollment

  • What steps are necessary to enroll?
  • Will there be a credit check performed?
  • Will I be asked for a deposit?
  • What steps must I take if I want to change suppliers or return to supply service with the utility?
  • What will be the date my service starts? When will I receive my first bill?

Billing

  • How will I be billed? Who provides the bill (or bills)? Am I able to participate in different bill plans such as budget billing or deferred payment arrangements?
  • What options are available for bill payments? Can I receive and pay my bill on-line, or pay by credit card or check by phone?
  • If I do not pay my bill in full, what collection activity will occur and when?

Service

  • Will notices that are required by law (disconnection, tree-trimming, claims, etc.) be sent to me if the bill is not provided by the utility?
  • What are the Customer Service hours and phone number?

Other

  • What are your generation sources?



Note: Compare retail electric supplier complaint statistics by selecting the Customer Complaint Statistics.